Thank you for shopping at Echoautocommuters.com, operated by Vidisha LTD (“we,” “us,” or “our”). We want to ensure you are completely satisfied with your purchase. If you are not satisfied with your Echo auto product, we are here to help.
1. Returns:
We accept returns of Echo auto products within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Initiate a Return:
To initiate a return, please follow these steps:
- Contact our customer support team at [email protected] to request a return authorization.
- Our customer support team will provide you with further instructions on how to return the item.
3. Return Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your return is approved, we will process the refund to your original method of payment within [insert number] business days.
- If your return is rejected, we will provide you with the reason for rejection and return the item to you.
5. Exchanges:
We do not offer exchanges for Echo auto products. If you would like to exchange your item for a different product, you will need to return the original item for a refund and place a new order for the desired product.
6. Damaged or Defective Items:
If you receive a damaged or defective Echo auto product, please contact us immediately at [email protected]. We will arrange for a replacement or refund at no additional cost to you.
7. Contact Us:
If you have any questions or concerns about our Refunds & Returns Policy, please contact us at:
Email: [email protected]
Address: [Your address]
8. Changes to this Policy:
We reserve the right to modify or update this Refunds & Returns Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Please review this policy periodically for any updates.